Returns & Exchanges

At Rowen & Wren, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for items in their original condition. We pride ourselves on the quality of our homeware and aim to make the returns process as seamless as the shopping experience itself.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer care team with your order number to request a return authorization and receive your unique reference code.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original protective wrapping and include the completed returns form to ensure your refund is processed without delay.

• 3.
  Ship the Items

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier point, ensuring you retain a copy of the postage receipt for your records.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected the returned goods, we will issue a full refund to your original payment method within 10 working days.